The following document outlines the Terms and Conditions for the next website.
Terms and Conditions Correct as of
If you use this publication and create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use nextdirect.com only with involvement of a parent or guardian. Next reserves the right to refuse to supply any individual or company, to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. We may combine the information you give us with information from other companies and use it to improve and personalise our services, content and advertising. This may also be done on a reciprocal basis. And from time to time, we make portions of our customer list available to carefully screened companies so that they can contact you with offers and information by mail, telephone, email or otherwise. If you do not want your name and mailing details made available, no longer want to receive a Next catalogue or wish to alert us to duplicate mailings, please call us on our helpline number or email marketing@next.com Next is committed to respecting your privacy. An electronic copy of each order is held by Next but will not be accessible to you. All orders will be concluded in the English language. We may also contact you for market research purposes. You agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks.
We may combine your information with information we collect from other companies and use it to improve and personalise our services, content and advertising. This may also be done on a reciprocal basis. From time to time, we make portions of our mailing list available to carefully screened companies. If you do not want your name and mailing list made available or no longer choose to receive a Next catalogue or wish to alert us to duplicate mailings, please call toll-free or email us at information@nextdirect.com. Next is committed to respecting your privacy. To review our privacy policy, please visit nextdirect.com.
Delivery will be made within 4-5 working days from the date your order is confirmed. Please note that delivery times may vary during busy periods. Additional time may be required during sales, UK bank holidays, and local public holidays, when delivery schedules may differ. We will always do our best to dispatch your order as quickly as possible.
Important Note for Australian PO Box Deliveries:
For all PO Box deliveries in Australia, please be aware that Australia Post (AUSPost) is currently experiencing high volumes within their network. As a result, an additional 9-day transit time has been added to the standard delivery promise. This increased time is in place of the previous additional 48-hour transit time for PO Box addresses.
These terms and conditions apply to eVouchers other than Late Returns eVouchers. The terms and conditions that apply to Late Returns eVouchers can be found at: the Late Returns eVoucher section of our terms and conditions. A recipient of an eVoucher must have a valid email address. You can book delivery of the eVoucher up to 60 days in advance but payment will be taken immediately.
Please remember to enter the receiver's email address carefully as we cannot be held responsible if the address is entered incorrectly and someone other than the intended receiver uses the eVoucher. Once you have placed your order online we cannot change the receiver's email address, cancel or issue a refund for your eVoucher.
Usage:
Your eVoucher can be used by you if you are the purchaser or you receive it as a gift. You can use the eVoucher in full or part payment for goods purchased online at next.com.au. eVouchers cannot be used to buy eVouchers. The value of your purchases will be deducted from the balance on your eVoucher when presented; any remaining balance can be used against future purchases. Your balance will be updated after every purchase.
Payment and Refunds:
If the order value exceeds the amount of the eVoucher, the balance must be paid by credit or debit card. If paying with an eVoucher and credit or debit card, your items will be charged at point of order not at point of despatch. Where goods purchased online with an eVoucher are subsequently returned, monies owing will be refunded in the form of an eVoucher, or refunded to the original method of payment.
Balance and Expiry:
This eVoucher cannot be exchanged for cash. The eVoucher cannot be returned and refunds will not be given. To check your balance at any time, call (0011 44) 282798630. Buying or redeeming an eVoucher is subject to our normal Terms and Conditions and order validation procedures. The eVoucher will automatically expire 3 years after the date of issue.
Important Notes:
Next cannot accept responsibility for your eVoucher if it is lost, stolen, damaged or used without permission (except to the extent caused or contributed to by Next's negligence or wrongful conduct). It will not be replaced or its value refunded in any of these circumstances. Any payment credited to the eVoucher which is subsequently dishonoured will result in the credit being revoked. This eVoucher remains the property of Next and is not a cheque guarantee, credit or charge card.
Next reserves the right to amend these terms and conditions at any time, but those amendments will not apply to items you have purchased or eVouchers that have been issued to you before the date of the amendment. Your legal rights are not affected. Next reserves the right to remove, block or de-activate eVouchers without notice if it has reasonable grounds to do so.
These terms and conditions apply to eVouchers other than Late Returns eVouchers. The terms and conditions that apply to Late Returns eVouchers can be found at: the Late Returns eVoucher section of our terms and conditions.
Items returned after 28 days that are not faulty, damaged or incorrect will receive a refund in the form of an Late Returns eVoucher, not a refund to the original payment method. If your late return exceeds the maximum value of an eVoucher, you will receive multiple eVouchers. The 28-day period begins the day after your items were delivered. Late Returns eVouchers are sent via email for all returns methods.
eVoucher Issue:
Late Returns eVouchers expire 6 months from the issue date. A reminder will be sent 4 weeks prior to expiry. A recipient of a Late Returns eVoucher must have a valid email address.
How to Use:
You can use the Late Returns eVoucher in full or part payment for goods purchased online at next.com.au. Select ‘Gift Card / eVoucher Payment’ at checkout and enter the Card Number and Unique Pin.
Use of a late returns eVoucher is subject to our normal Terms and Conditions and order validation procedures. The value of your purchases will be deducted from the balance on your Late Returns eVoucher when presented; any remaining balance can be used against future purchases. Your balance will be updated after every purchase. To check your balance at any time, call 282798630.
Part Payment:
Late returns eVouchers can be used with other payment methods (e.g., card). If the order value exceeds the late returns eVoucher amount, the balance must be paid by credit or debit card. If paying with a late returns eVoucher and credit or debit card, your items will be charged at point of order not at point of despatch.
Refunds on Late Returns eVoucher Purchases:
Items purchased with a late returns eVoucher can be returned under our standard policy.
Important Notes:
No Cash/Exchange: Late Returns eVouchers cannot be exchanged for cash, returned, or refunded. They cannot be used to buy Gift Cards or other eVouchers.
Faulty Items: If you have received a Late Returns eVoucher for a faulty item (which is incorrect), please call 282798630.
Loss/Theft: Next cannot accept responsibility for your Late Returns eVoucher if it is lost, stolen, damaged or used without permission (except to the extent caused or contributed to by Next's negligence or wrongful conduct). It will not be replaced or its value refunded in any of these circumstances. This eVoucher remains the property of Next and is not a cheque guarantee, credit or charge card. Next reserves the right to amend these terms and conditions at any time, but those amendments will not apply to items you have purchased or eVouchers that have been issued to you before the date of the amendment. Your legal rights are not affected. Next reserves the right to remove, block or de-activate eVouchers without notice if it has reasonable grounds to do so.
Free Delivery and other offer order codes remain the property of Next Directory, are non-transferable and may not be reproduced in any form or used in conjunction with any other offer.
You can return any unwanted items within 28 days of receiving your order for a full refund. Items must be unworn where relevant and in their original condition and packaging.
If your items are returned to us outside of the 28 day period, we may retain the item(s) and/or not process a refund.
This doesn’t affect your rights to return faulty items. Also, cosmetics, toiletries, certain jewellery can only be returned if faulty.
Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund will not be given if the seal is broken except in accordance with your legal rights.
Returns are currently charged at 10$ this will be deducted from your refunded amount when using this service.
You will be responsible for ensuring that any products you order comply with state and federal government import regulations. Our terms of sale to our customers in Australia are DDP - Delivered Duty Paid. That is to say, the amount paid by you is fully inclusive of delivery to the specified delivery address and all duties, taxes and customs clearance fees. From 1st July 2018 all global orders are subject to 10% GST. Next will not be increasing the price charged to our customers and will be absorbing this increased taxation.
If you are dissatisfied in any way with your order or have a query relating to home delivery, please click here to visit our Contact Us page.
The prices quoted are those ruling at the time of production. Due to circumstances beyond our control prices may have to be altered up or down, including any alterations to the rate of value added tax. If for this, or any other reason, an item is not acceptable, it may be returned providing it is sent back within 28 days and is in new, unused condition. Certain products cannot be returned. See section above, for details. All prices shown are cash prices in Australian Dollars (AUD). We reserve the right to accept or reject orders, to refuse applications or with prior written notice to close an account. Prices of goods displayed in and ordered through the Directory may differ from prices in store. We will request payment for the full amount on confirmation of your order.
All orders for products are subject to availability. In the event of supply difficulties we reserve the right to substitute items of equal quality and value. You will be notified of such substitutes when you place your order.
Next designers take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.
© Copyright 2019 care of the Next Directory (a trading name of Next Retail Ltd.), Desford Road, Enderby, Leicester, LE19 4AT, UK. Registered number 4521150.
We reserve the right to refuse to enter a contract with any individual or company. The supplier of the goods featured is Next Directory, a trading name of Next Retail Limited. Next Retail Limited, registered in England and Wales 4521150, Registered Office Desford Road, Enderby, Leicester, LE19 4AT, UK. Authorised and Regulated by the Financial Conduct Authority for consumer credit activity in the UK. Vat Registration Number IE 99735220.
Directors
Company Secretary S.L. Anderson
Telephone calls to and from Next Directory may be recorded or monitored as part of our efforts to further improve service to our customers.
We are unable to accept credit cards that are due to expire within the next FIVE Days. Card details are checked and verified by a third party and goods are despatched once authorisation has been obtained.
The supplier of the goods featured is Next Directory, a trading name of Next Retail Limited. Next Retail Limited, registered in England and Wales 4521150, Registered Office Desford Road, Enderby, Leicester, LE19 4AT, UK. Authorised and Regulated by the Financial Conduct Authority for consumer credit activity in the UK. Vat Registration Number IE 99735220. All contracts with Next and the contents of this site are displayed in English.
These Terms and Conditions will be governed by and interpreted in accordance with English Law. The parties hereby submit to the jurisdiction of the English Courts. All contracts will be concluded in the English language.
The promoter is Next Retail Limited (Company no. 04521150) whose registered office is at Desford Road, Enderby, Leicester, LE19 4AT
Eligibility: This competition is open to residents of AUSTRALIA aged 18 or over, excluding employees of Next, their holding or subsidiary companies and their immediate family.
This promotion is governed by English law and disputes are subject to the jurisdiction of the English courts
Start date/Time: 09:00 on 12/05/2025
Closing date/Time: 17:00 on 09/06/2025
To enter, entrants must do the following:
Like the relevant TikTok competition post on @Tanna__tribe01 account
Follow @nextofficial on TikTok
Film and post your own TikTok video - this includes but isn’t limited to; your kids wearing Next, a carousel of your favourite pieces from the Next app, a recent Next haul or using the green-screen to talk through what’s on your wishlist
Use hashtag #KidsLoveNextAU
No purchase necessary. Multiple entries are permitted
Entries made after 17:00 on 09/06/2025 will not be counted.
Next does not accept responsibility for entries not received for whatever reason.
The Prize is:
A one-time use discount code to the value of $500.
The discount code will only be valid on orders over $500, and will be valid on full price items only.
The discount code will be valid for 2 months once received.
Full offer terms and conditions will be supplied with the discount code.
One winner will be selected at random on 10/06/2025 and will be contacted directly by @nextofficial via direct message before 17:00 on 23/06/2025.
The winner must confirm whether they wish to claim the Prize within 7 days of being notified and provide the information requested by Next. If the winner fails to do so, Next reserves the right to award the Prize to a reserve winner randomly selected.
Next will send a unique promotion code to the winner via email. Next does not accept any responsibility for any delays in delivery. Next does not accept responsibility for any incorrect details provided by the winner.
The discount cannot be exchanged for cash and no refund or change will be given. If eligible items are returned, the offer value or a portion may be deducted from the refund or credit and may not be reused.
This unique promotion code provided acts as a voucher for the value of €300.
The code entitles you to €300 off your order and can only be redeemed in one transcation.
Enter the unique code into the promo code box on the shopping bag to redeem.
You must be logged into your customer account to redeem and is non-transferable.
The unique code can only be used once and will be valid for 2 months from the date of issue
The voucher is for online purchases only at www.next.com.au/en only.
The offer cannot be used on delivery charges, sale items or gift vouchers.
Discount cannot be combined with other discounts. Certain multibuy and other product specific offers may still be available but this is not guaranteed. If a product specific offer is available (e.g. multibuy offer), the discount applies after the product specific offer has been applied.
Usual delivery times, methods and charges and returns policy apply.
The promoter reserves the right to amend these terms and conditions and/or discontinue the promotion at any time without notice and without liability.
The promoter reserves the right to substitute the prize with a prize of equal or greater value.
This competition is in no way endorsed, affiliated with, administered, or sponsored by TikTok.
The entirety of this Prize is non-transferable and non-refundable and must not be sold on. It must be taken as offered and will only be awarded to the winner as specified in these terms and conditions.
Next’s decision is final and no correspondence will be entered into.
Next reserve the right to verify all entries and participants’ eligibility, including but not limited to asking for address and identity details and to refuse to award a Prize or withdraw Prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this competition and its entry requirements or otherwise where a participant has gained unfair advantage in participating in the competition or won using fraudulent means.
By entering the competition, you agree to being contacted for competition purposes by email, mail or telephone, and to your personal details being used to administer the competition.
The winner agrees to participate in publicity arising from the promotion in the form of use of their name and image in a congratulations competition social media post.
If you object to any or all of your details being published or made available, please contact nextofficial@next.co.uk.
Events may occur that render the competition itself or the awarding of a Prize impossible due to reasons beyond the control of Next. Accordingly, Next may at its absolute discretion vary, amend or withdraw the competition and the winner agrees that no liability shall attach to Next as a result thereof.
To the fullest extent permitted by law, Next excludes all liability for any loss, damage, personal injury or death suffered by the Prize winner as a result of accepting the Prize, except where it is caused by the negligence of Next, their agents or distributors or that of their employees. Your statutory rights are not affected.
The competition and these terms and conditions are governed by English law and the parties submit to the exclusive jurisdiction of the English courts.
Details of the competition winner will be available for 14 days after the competition ends by writing to Next Marketing, at Desford Road, Enderby, Leicester, LE19 4AT and Next will provide the details of the winning entry to the Advertising Standards Authority on request.
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