This website is operated by, and the goods are supplied by Next Retail Limited (“Next”, “we”, us”, “our”).
Address: Next Retail Limited, Desford Road, Enderby, Leicester, LE19 4AT, United Kingdom
Company Registration Number: 4521150
GST Registration Number: 3000 1349 8819
Contact Details: Should you require any further assistance or information, you can contact us by accessing our contact form here. You can also chat to an advisor or phone us or contact us on WhatsApp.
Customer Services: If you have a complaint, please email International_complaints@next.co.uk. Next welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.
Product Safety Issues: For any product safety issues please contact us. Contact details below.
Responsible Person: Next Retail Limited, Product Legislation Team, Desford Road, Enderby Leicester LE19 4AT (www.next.com.au)
Email Address: safety@next.co.uk
Telephone Number: +44 (0) 333 777 8000
These terms and conditions set out the basis on which you can use our website and place online orders. To register on the site and to place orders you must be aged 18 or over. By accessing this website and/or ordering goods from Next online you are deemed to have read, understood and accepted these terms.
Next reserves the right to amend these terms and conditions at any time. It is your responsibility to familiarise yourself with the current terms and conditions on our website before placing each new order. Your consumer rights are not affected. These terms and conditions will apply to any order that you place while these terms and conditions are current on our website.
Your order for goods is accepted, and a contract is formed between you and Next at the point we despatch the goods. A contract is not formed at the point in time that payment has been taken from you by Next, nor at the point in time that you receive an email from Next acknowledging receipt of your order. Until the goods are despatched, Next may not accept the order.
You consent to our use, disclosure and handling of your personal information in accordance with our privacy policy, available here.
If you create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use nextdirect.com only with permission of a parent or guardian. Next reserves the right to refuse to supply any individual or company, to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
We may combine the information you give us, including personal information, with information from other companies and use it to improve and personalise our services, content and advertising. This may also be done on a reciprocal basis. And from time to time, we make portions of our customer list available to carefully screened companies so that they can contact you with offers and information by mail, telephone, email or otherwise. If you do not want your name and mailing details made available, no longer want to receive a Next catalogue or wish to alert us to duplicate mailings, please call us on our helpline number or email Customerservices@nextdirect.com. Next is committed to respecting your privacy. All commercial electronic messages sent by Next will include a functional unsubscribe facility in accordance with the Spam Act 2003 (Cth). You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at Customerservices@nextdirect.com.
We may also contact you for market research purposes. You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks.
An electronic copy of each order is held by Next but will not be accessible to you. All orders and communications will be concluded in the English language. These terms and conditions and any contract formed between us will be in English only.
The offers on our websites are directed exclusively to consumers who make purchases for purposes not related to commercial or professional activity. All orders placed online with us must be for private, non-commercial purposes. We reserve the right to refuse service or to refuse to enter a contract for online purchases with any company or corporate entity. We do not facilitate corporate, commercial, or self-employed transactions online and we do not issue commercial GST invoices for corporate use. The confirmation email you receive serves as your standard consumer receipt. We have no liability to you for any loss of profits, loss of business, business interruption or loss of business opportunity.
You will be responsible for ensuring that any products you order comply with state and federal government import regulations. Our terms of sale to our customers in Australia are DDP - Delivered Duty Paid. That is to say, the amount paid by you is fully inclusive of delivery to the specified delivery address and all duties, taxes and customs clearance fees.
You can return any unwanted items within 28 days of receiving your order for a full refund. Items must be unworn where relevant and in their original condition and packaging.
If your items are returned to us outside of the 28 day period, we may retain the item(s) and/or not process a refund.
This doesn’t affect your rights to return faulty items. Also, cosmetics, toiletries, certain jewellery can only be returned if faulty.
Except for losses attributable to breach of the consumer guarantees in the Australian Consumer Law, to the extent permitted by law, any condition or warranty which could otherwise be implied with respect to our goods is excluded.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these terms and conditions limits or excludes any rights you may have under the Australian Consumer Law or any other applicable law which cannot be limited or excluded. Our 28-day returns policy operates in addition to, and does not limit, your rights under the Australian Consumer Law. If the Australian Consumer Law or any other law implies a guarantee, condition or warranty into these terms and conditions which cannot be excluded by law, our liability for any breach of such guarantee, condition or warranty will be, to the maximum extent permitted, either limited to the replacement or supply of equivalent goods, or payment of the cost of having the goods re-supplied. To the extent permitted by law, we will have no liability to you for any loss or damage that is not reasonably foreseeable by us, or for any indirect, special or consequential loss.
Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund will not be given if the seal is broken except in accordance with your legal rights.
Returns under our 28-day returns policy are currently charged at $ 10. This will be deducted from any refunded amount at Next's discretion when using this service.
Risk in the goods passes to you on delivery to your specified delivery address. Legal title to the goods passes to you once we have received full payment for the goods, including all applicable delivery charges. If goods are lost or damaged in transit before delivery to you, please contact us and we will arrange a replacement or refund in accordance with your rights under the Australian Consumer Law.
There is no right to a refund for items returned after 28 days that are not faulty, damaged or incorrect. At our sole discretion, we may instead offer a refund in the form of a Late Returns eVoucher. Please see the Late Returns eVoucher section below for full terms.
Nothing in this section affects your rights under the Australian Consumer Law, including the consumer guarantees that apply to faulty, damaged or incorrect goods.
These terms and conditions apply to Late Returns eVouchers only. The terms and conditions that apply to eVouchers other than Late Returns eVouchers can be found at the eVoucher section of our terms and conditions.
There is no right to a refund for items returned after 28 days that are not faulty, damaged or incorrect. At our sole discretion, a refund may be issued in the form of a Late Returns eVoucher. If your late return exceeds the maximum value of an eVoucher, you will receive multiple eVouchers.
The 28-day period begins the day after your items were delivered. Late Returns eVouchers are sent via email for all returns methods.
eVoucher Issue:
Late Returns eVouchers expire 6 months from the issue date. A reminder will be sent 4 weeks prior to expiry. A recipient of a Late Returns eVoucher must have a valid email address.
How to Use:
You can use the Late Returns eVoucher in full or part payment for goods purchased online at next.com.au. Select ‘Gift Card / eVoucher Payment’ at checkout and enter the Card Number and Unique Pin.
Use of a late returns eVoucher is subject to our normal Terms and Conditions and order validation procedures.
The value of your purchases will be deducted from the balance on your Late Returns eVoucher when presented; any remaining balance can be used against future purchases. Your balance will be updated after every purchase.
To check your balance at any time, call +61 2 8279 8630. For call charges, contact your service provider.
Part Payment:
Late returns eVouchers can be used with other payment methods (e.g., card). If the order value exceeds the late returns eVoucher amount, the balance must be paid by credit or debit card. If paying with a late returns eVoucher and credit or debit card, your items will be charged at point of order not at point of despatch.
Refunds on Late Returns eVoucher Purchases:
Items purchased with a late returns eVoucher can be returned under our standard policy.
Important Notes:
No Cash/Exchange: Late Returns eVouchers cannot be exchanged for cash, returned, or refunded. They cannot be used to buy Gift Cards or other eVouchers.
Faulty Items: If you have received a Late Returns eVoucher for a faulty item (which is incorrect), please call +61 2 8279 8630.
Loss/Theft: Next cannot accept responsibility for your Late Returns eVoucher if it is lost, stolen, damaged or used without permission (except to the extent caused or contributed to by Next's negligence or wrongful conduct). It will not be replaced or its value refunded in any of these circumstances. The eVoucher remains the property of Next and is not a cheque guarantee, credit or charge card. Next reserves the right to amend these terms and conditions at any time, but those amendments will not apply to items you have purchased or eVouchers that have been issued to you before the date of the amendment. Your rights under the Australian Consumer Law are not affected. Next reserves the right to remove, block or de-activate eVouchers without notice if it has reasonable grounds to do so.
These terms and conditions apply to eVouchers other than Late Returns eVouchers. The terms and conditions that apply to Late Returns eVouchers can be found at the Late Returns eVoucher section of our terms and conditions. A recipient of an eVoucher must have a valid email address. You can book delivery of the eVoucher up to 60 days in advance but payment will be taken immediately.
Please remember to enter the receiver's email address carefully as we cannot be held responsible if the address is entered incorrectly and someone other than the intended receiver uses the eVoucher. Once you have placed your order online we cannot change the receiver's email address, cancel or issue a refund for your eVoucher.
Your eVoucher can be used by you if you are the purchaser or if you receive it as a gift. You can use the eVoucher in full or part payment for goods purchased online at next.com.au. eVouchers cannot be used to buy eVouchers.
The value of your purchases will be deducted from the balance on your eVoucher when presented; any remaining balance can be used against future purchases. Your balance will be updated after every purchase.
If the order value exceeds the amount of the eVoucher, the balance must be paid by credit or debit card. If paying with an eVoucher and credit or debit card, your items will be charged at point of order not at point of despatch. Where goods purchased online with an eVoucher are subsequently returned, monies owing will be refunded in the form of an eVoucher, or refunded to the original method of payment.
This eVoucher cannot be exchanged for cash. The eVoucher cannot be returned and refunds will not be given. To check your balance at any time, call +61 2 8279 8630. Buying or redeeming an eVoucher is subject to our normal Terms and Conditions and order validation procedures.
The eVoucher will automatically expire 3 years after the date of issue.
Next cannot accept responsibility for your eVoucher if it is lost, stolen, damaged or used without permission (except to the extent caused or contributed to by Next's negligence or wrongful conduct). It will not be replaced or its value refunded in any of these circumstances.
Any payment credited to the eVoucher which is subsequently dishonoured will result in the credit being revoked. This eVoucher remains the property of Next and is not a cheque guarantee, credit or charge card.
Next reserves the right to amend these terms and conditions at any time, but those amendments will not apply to items you have purchased or eVouchers that have been issued to you before the date of the amendment. Your rights under the Australian Consumer Law are not affected. Next reserves the right to remove, block or de-activate eVouchers without notice if it has reasonable grounds to do so.
Delivery will usually be made within 4-5 working days from the date your order is confirmed. Please note that delivery times may vary during busy periods. Additional time may be required during sales, Australian public holidays, and local public holidays, when delivery schedules may differ. We will always do our best to dispatch your order as quickly as possible. We have no liability for any delays in delivery, however if there is a substantial delay and delivery is not effected within a reasonable time, you may contact us to cancel your order and receive a refund for any goods you have paid for but not received.
Important Note for Australian PO Box Deliveries:
For all PO Box deliveries in Australia, please be aware that Australia Post (AUSPost) is currently experiencing high volumes within their network. As a result, an additional 9-day transit time has been added to the standard delivery time. This increased time is in place of the previous additional 48-hour transit time for PO Box addresses.
Failed or Undeliverable Deliveries
If a delivery attempt is unsuccessful, Australia Post will leave a calling card with instructions for collection or redelivery. It is your responsibility to ensure that the delivery address provided is accurate and accessible. If a parcel is returned to us as undeliverable due to an incorrect address or failure to collect, we will contact you to arrange redelivery. Additional delivery charges may apply. If we are unable to contact you within 14 days of the parcel being returned to us, we reserve the right to cancel the order and issue a refund, less any delivery charges incurred.
You may select from our available payment methods during the checkout process. We currently accept Visa, Mastercard, American Express, Apple Pay, Afterpay, and PayPal. Please note that the availability of specific payment methods is at our sole discretion and may vary based on order value, basket contents, or customer verification. We/the payment provider reserve the right to decline certain payment methods after an order has been submitted (for example, in cases of unsatisfactory credit assessments). In such instances, you will be given the option to complete the purchase using an alternative payment method or to cancel the order without penalty.
For full terms for AfterPay please visit https://www.afterpay.com/en-AU/terms-of-service
We are unable to accept credit cards that are due to expire within the next FIVE days. Card details are checked and verified by a third party and goods are despatched once authorisation has been obtained.
Main Sale & Clearance Events
All sale items are subject to availability.
Delivery of in-stock sale items can take up to 28 days. You will be advised of the estimated delivery date at the time of order.
Our sale events are really popular therefore in the interests of fairness, we will turn our Save Bag and Save for Later features off so that everyone gets a fair chance to purchase their items of choice.
Third Party Links
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources, or the privacy or security practices of those sites.
No text or data mining, or web scraping
You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site unless (a) you are authorised to do so as a matter of law; or (b) you have our express prior written agreement to do so.
We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Access to and use of this site is at your risk and we do not warrant that use of this site or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infections. You are recommended to take all appropriate safeguards (such as installing appropriate anti-virus software and firewalls) before downloading information, images or other material from this site.
Except for losses attributable to breach of the consumer guarantees in the Australian Consumer Law, to the extent permitted by law, any condition or warranty which could otherwise be implied with respect to this site and any images, information or material accessible on this site is excluded.
We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation, and any liability we have to you under the Australian Consumer Law.
If the Australian Consumer Law or any other law implies a guarantee, condition or warranty into these terms and conditions which cannot be excluded by law, our liability for any breach of such guarantee, condition or warranty will be, to the maximum extent permitted, either limited to the replacement or supply of equivalent services, or payment of the cost of having the equivalent services re-supplied. To the extent permitted by law, we will have no liability to you for any loss or damage that is not reasonably foreseeable by us, or for any indirect, special or consequential loss including without limitation loss or corruption of data, damage to goodwill, loss of profits, loss of business, business interruption or loss of business opportunity.
Prices
Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of goods and services tax or sales tax. The current price will be shown when you place your order.
Usage
All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.
Availability
All orders for products are subject to availability. In the event of supply difficulties, we reserve the right to substitute items of equal quality and value. You will be notified of such substitutes when you place your order.
Colour of reproduction
Next take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.
Changes
If any of this information changes we will tell you by updating the terms and conditions at next.com.au/en/terms or by including details on or with your monthly statement, or by separate note to you.
Law
Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales. Any claims under this agreement are subject to the exclusive jurisdiction of the English courts based in England.
© 2026 Copyright Next Retail Limited. All rights reserved.
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